Top 5 Ways to Make Your Call Center More Customer-Centric
Customer expectations have been rising day by day. One unpleasant experience, and customers will go to your competitors. That’s why call centers are not cost centers anymore—they are strategic points of loyalty and trust. But how can you make your call center operationally customer-centric? Being customer-centric entails much more than just efficiently answering calls. It […]
BPO vs. KPO: Understanding the Key Differences
In today’s business arena, outsourcing has become a tactical method through which companies reduce expenses and focus on core operations. The most common forms of outsourcing are Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO). While both involve the use of a third-party service provider to perform work for an organization, they vary extensively […]